Please email us to make sure the item is available. Your first email would be most helpful if it included what country you live in so we can determine shipping costs. USA customers will need to provide us with your ZIP CODE before we can determine shipping charges. We will then email you letting you know the status of the item and the shipping charges. Once we receive a firm confirmation of order (name and shipping address) we will reserve the item for you. We will not hold an item until we have a definite confirmation of sale.
We will be happy to answer any specific questions you may have in regards to an item we have for sale. However, we will not research, authenticate, assign dollar values, or issue opinions about items you own. Internet users number in the millions and if we answered non-related questions it would take away from our time to manage our site and provide our customers with some of the best collectibles on the internet. We appreciate our customers and want to provide them with the best service we can. When you inquire about an item we must get the item, select the box and packing we will need, weigh it and go to the USPS site to determine shipping costs for you. Please be sure you want an item, and be prepared to complete the sale, before you inquire about the availability of an item. We look forward to doing business with you.
All payments must be made in USA dollars. We prefer payment by cashiers checks and money orders for USA orders. We no longer accept personal checks. We can accept credit cards through our PayPal account (for items less than $1,000.00). We can accept Master Card, Discover, American Express, and Visa payments through our account at PayPal. PayPal also accepts international payments (must be made in US dollars). We are licensed by Missouri to collect sales tax from Missouri residents.
We have experienced several problems, money shortages, and delays on international orders so we have decided we will only take payments through our PayPal account on item totals less than $1,000.00. Orders over $1,000.00 must be made by bank to bank transfer (your bank transfers the money to our bank), postal money oreder, or cashiers check. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
We ship most items by USPS Priority insured mail. Smaller items will go by First Class Mail. Shipping charges will be determined with each order to save you money on multiple purchases. We provide our own shipping materials and will only charge for postage and insurance. We do not charge a handling fee. We try to ship your order within one day of receipt of funds.
Strawberry Walrus assumes no responsibility for lost, stolen or damaged items in transit. Therefore we urge the buyer to purchase insurance to cover the actual value of the merchandise in case of damage or loss during shipment. If, upon receipt, the buyer deems the item not satisfactory, for any reason, buyer must notify Strawberry Walrus within 48 hours of receipt, then, within 24 hours, repack and return the item (at buyers expense) in the exact same condition as received. Upon receipt and inspection of a returned item Strawberry Walrus will issue a full refund (less our initial shipping charges). If the buyer damages, alters or lessens the condition of any item received, the buyer cannot return the item and the purchase becomes final. If buyer does not notify Strawberry Walrus within 48 hours of receipt of merchandise, the buyer, by default, agrees the received merchandise is satisfactory and Strawberry Walrus will consider the sale final.
Strawberry Walrus offers our own lifetime guarantee on all autographs we sell. However, this guarantee does come with some restrictions. Before an autograph can be returned, the autograph in question must have been reviewed by a noted Beatles/related autograph specialist and they must issue a written statement in regards to the autograph in question. We at Strawberry Walrus have no doubt as to the authenticity of the autographs we sell, but we cannot overlook the fact that sometimes people may experience "buyers remorse", divorce, financial crisis and decide they no longer want an item. Just questioning an items authenticity is not enough to evoke the "lifetime" guarantee return privilege. At your request, Strawberry Walrus can provide the names and addresses of noted North American and European autograph authenticators that we will accept the opinion of. When we issue a Certificate of Authenticity we at Strawberry Walrus put our reputation on the line. We do not take our Certificate of Authenticity or reputation lightly. Our autographs and guarantee are good and we fully stand behind them. Buy with confidence.
Strawberry Walrus adheres to a policy of not authenticating autographs and not offering appraisals/values of items that we do not own. Although Strawberry Walrus is run by a force of just one, our web site visitors number in the thousands. Answering every inquiry, as to items and prices for items you have, would take away valuable time we need to conduct our business and work on our growing web site. We have also discovered that Strawberry Walrus emails have been used to support authentication and value appraisals. The use of any Strawberry Walrus email, for such purposes, is strictly prohibited. Thank you for your cooperation and understanding.